Get Help

DEDICATED TO HELPING YOU OVERCOME DIFFICULTIES TO LIVE A FULLER, MORE MEANINGFUL LIFE.

Frequently Asked Questions

HOW LONG WILL IT TAKE TO GET BETTER?

Because treatment depends on so many individual factors, knowing treatment duration is not a perfect science. However, the treatment techniques we use are not intended to be long-term therapy techniques. A “Course of Treatment” includes weekly sessions for about six months, although research finds that those who attend just six sessions, complete weekly assignments, and engage in exposure exercises show improvement in their anxiety up 18 months later (Glenn et al., 2013). Over a span of 18-30 sessions (which would work out to 4-6 months), there is generally enough time to build a trusting relationship with a therapist, learn new skills for how to manage anxiety and stress, and to practice them in your day to day life. After that course of weekly treatment, you may meet with your provider less frequently (every other week or monthly) to practice skills and develop self-efficacy. You may need weekly sessions for longer. Or you may be done with treatment all together! We recognize that each person is different, and we individual care based on each persons needs, which might mean you need fewer or more sessions. In general, we do end the therepeutic relationship with most clients within a year.

DO YOU TAKE INSURANCE?

First, it is helpful to remember that the healthcare system is complicated. We do contract with many insurance plans, and others we work with as out-of-network providers. We are currently in-network with the following insurance providers: Kaiser, Regence Blue Cross Blue Shield, Optum/United Healthcare (although not UHC Medicare at this time), Pacificsource, First Choice Health, Moda, Providence, Medicare, Trillium, Aetna, and OHP Open Card. We are considered out-of-network for all other insurance plans, including CCOs that manage OHP members outside of Lane County. We bill insurance companies directly on behalf of our clients with their permission, and will bill the client directly for the copay/coinsurance and the difference between what the insurance company covers and our rates (for out of network).

More information about mental health coverage and insurance can be found here.

WHAT ARE YOUR OUT OF POCKET RATES?

Our rates for the most common psychotherapy codes for those who do not want to use their health insurance are as follows:

Intake/Assessment Session: $300
45-minute session: $175
60-minute session: $270
Group therapy: $50
Psychological Assessment: $2500

For services that are covered by insurance and that we are in-network with, the rates are set by the insurance panel.

Our administrative staff will be happy to discuss our rates with you.

WHAT IS YOUR NO-SHOW/LATE CANCELATION/REPEATED CANCELATION POLICY?

Once an appointment is scheduled, clients with commercial or Medicare insurance will be expected to pay a $100 cancellation fee, unless 48-hour advance notice was made of cancellation. In cases where the client and therapist can find a time to reschedule that same week, the fee will be waived.

Clients with Oregon Health Plan or Triwest will NEVER be charged for services at ECAS.

Given the short-term and focused nature of the treatment approach, repeated cancelations with or without notice will be monitored by your therapist. If your therapist believes repeated cancelations is impacting your progress in therapy, they will talk with you about how to increase attendance. If attendance issues continue to be a concern, your therapist may discuss ending treatment until you are able to commit to ongoing appointments.

Sometimes, you may not be at a place in your life where you can commit to ongoing appointments. If you cancel with less than 48-hour notice or do not show up to your scheduled appointment three times or more in the course of six months of treatment without rescheduling, or cancel on time repeatedly after attendance has been discussed with your therapist, you will be removed from the schedule and referred to services outside of the clinic.

ARE YOUR SERVICES CONFIDENTIAL?

As a healthcare organization, we are subject to HIPAA (Health Insurance Portability and Accountability Act), which provides data privacy and security provisions for safeguarding medical information. Here is a link to our privacy policies: HIPAA Notice of Privacy Practices

CAN I PAY OUT OF POCKET AND CHOOSE NOT TO USE MY HEALTH BENEFITS?

Some people choose to pay for services out of pocket instead of using their insurance benefits. A recent law has provided safeguards for those who choose to do so, called the No Surprises Act. Here is a link: No Surprises Act. You will need to sign a form confirming that you do not want to use your insurance benefits.

Instructions

Getting to your appointments:
Our address is: 940 Willamette Street, Suite 230, Eugene, OR 97401. This is between W Broadway Street and W 10th Avenue. A map and detailed driving instructions are on the last page of this document.

Options for parking include:
o Overpark Parking Garage (1000 E 10th Avenue, Eugene, OR 97401)
o Metered street parking
o There is a handicap parking spot near the Overpark Garage in Oak Alley
between E Broadway Alley and E 10th Avenue
o There is a Passenger Loading Zone near our building

We are in an office building without a sign out front. Take the elevator to the second floor and then take a right out of the elevator. Our office door has a sign. Our phone number is 541-357-9764. Please call us if you need help.

After your appointments:
People often feel fatigued after their testing appointment, so you may want to plan for time to rest after.

Driving Directions:
From I-5 South: Take exit 194B to merge onto 105-W. Then take exit 2 toward Downtown.
Continue onto Coburg Road, then take the 8th Avenue ramp on the right, and then turn left onto Willamette Street.

From I-5 North: Take exit 192 to merge onto OR-126 BUS W/OR-99 N/Franklin Blvd toward University of Oregon/Downtown. Use left two lanes to turn slightly left onto E 11th Avenue and then turn right onto Willamette Street.

From I-105 West: Take exit 2 towards downtown. Continue onto Coburg Road, then take the 8th Avenue ramp on the right, and then turn left onto Willamette Street.

From OR-126 East: Take a slight right onto Garfield Street. Turn left onto 13th Avenue and then turn left onto Willamette Street.